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Outsourcing for charities: A necessary step or leap of faith?

8/11/2019

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For a small charity lacking the capacity to run a full tender process, outsourcing can be a daunting prospect. Yet, as has been the case for a number of years, a shortage of skills in the sector remains one of the biggest obstacles to a small charity achieving meaningful growth. 
 
By definition, small charities don’t have a lot of income though, so how can they obtain the skills needed to grow when recruiting a member of staff is beyond them? 
 
Outsourcing is the obvious answer, especially when it comes to external communications and fundraising, although it’s also not always the right option for a small charity. Donors and supporters often form a loyalty to small organisations because they are small, and while not overly professional or polished, there is a belief they are impacting those most in need at a grass roots level. In handing over control of your external communications, for instance, there is a risk that existing supporters might interpret it as a move away from your identity, not to mention the chance they might disagree with the use of charitable funds for promotional purposes.
 
Working for a small organisation means every penny counts, but outsourcing is not just about the money – it’s a real leap of faith that takes a lot of trust. Often external agencies require agreements over a duration of time that simply isn’t feasible for a not for profit organisation with limited budget and no guaranteed - or even predictable - sources of income for the next quarter, let alone a year.
 
However, there are situations when outsourcing makes perfect sense as long as it’s done the right way.
 
Start small
 
While many agencies require long-term commitments, it’s not always the case. There are some who will offer short-term support for a particular activity, such as an appeal run over a defined limited period of time. Take for example the BBC’s Radio 4 and Lifeline appeals. While there is a fairly rigorous application process in order for a charity to be awarded an appeal, applications are open to all – regardless of size. It means they are a great way for small organisation to reach a wide audience without the associated marketing budgets.
 
Many might be content with the appeal in and of itself, but it also presents a fantastic opportunity to make that extra leap of faith and entrust the promotion of the appeal to the experts. Not only does the appeal then provide a platform to reach new audiences, but also to trial outsourcing as a way of working.
 
 
Choose wisely
 
While it may be the first time a charity has looked beyond their organisation for this kind of support, a key factor to reducing risk in the decision-making process should be identifying a digital marketing agency with a solid track record of working with charities.
 
Although not a packed market space, there are a small but dedicated number of agencies (like us) who can help support small organisations with their external communications. Given they specialise in the third sector, you can expect them to know all-too-well the pressures on charities, so often offer affordable pricing, too. 
 
Furthermore, they will often have a clearer understanding of what you are trying to achieve in a way specific to your cause. For small charities outsourcing these activities, it’s often the case that they are breaking new ground, so an experienced agency will be able to work with you to define your strategy and goals without compromising your message. A degree of hand-holding may be needed at first, but it won’t be new to any reputable agency who has worked in the third sector before.
 
More often than not in life, taking a first step can be a scary experience and a real leap of faith. But if you make the right steps, then one small step could turn out to be the giant leap your organisation needs.
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We are four!

1/10/2018

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We're celebrating our fourth anniversary this month!

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What a time to be alive! Four years of supporting small charities, social enterprises, SMEs and startups with their PR and external comms. We've been lucky enough to work with some amazing organisations and even more amazing people. Thank you to everyone who has helped us keep helping others - especially the micro charities we're able to help for free!

To mark our fourth anniversary, we answered a couple of quick questions reflecting on our time with JGC:

Jo Barr, Director

What work achievement are you most proud of from the past four years with JGC?
It is a small thing but seeing a press release about a client we have signed on PR newswire was a big thing, it was something that I always thought all the big firms did and it was a reminder that we are good at what we do and you don't have to be big to be Jolly Good at what you do.
 
What challenges have you overcome on your journey?
Trying to find a way to make enough money to keep going whilst doing free stuff for micro charities was always a massive challenge. We started with the idea business would sponsor a charity then we started to work for larger charities who could pay and then we eventually went full circle but with a much simpler idea. Get good charity and corporate clients, charge them a fair price, pay ourselves an ok salary and do as much free stuff as we can. It wouldn't be Jolly Good if we were not able to help micro charities for free.
 
How has your communications support benefitted your clients?
A press release which gains coverage can do everything from land a dog or a pony a home, land an accountant a new client or bring in funds for a start-up which needs them to grow. On a personal level it also allows people to tell their stories, share their campaigns and soft as it may sound at least try to make the world a better place. A little publicity can make a difference to a small charity or business and I still get a buzz out of seeing the coverage we get. The day that buzz goes I will too.
 
Is there anything you would do differently if you had the chance to do it again?
I don't believe is regrets. I always tell people when we are old and grey and close to death people don't regret the things they have done they only regret the things they never tried. Few people regret that time they got drunk and danced in their underwear as much as they regret the country they never visited, the parachute jump they never made the friendship they never mended or the boy they never told they loved.
It hasn't been an easy road as I honestly didn’t think we would have charities that would not pay or honour contracts and businesses who only pretended to be good. But for the most part I would do it all again I would just learn from my mistakes much quicker. Don't take on a client when your gut screams no just because your bank balance is screaming yes. Don't believe everyone when they say they want help - some people just can't be helped if they won't let go of any control at all. Finally, opinions are great and everybody has one but don't listen to too many. You've chosen a business partner for a reason and you are still at it four years later so at the end of the day those are the only ones that really count so trust each other, support each other and as long as you are honest with each other you won't go far wrong.
 
What three words would you use to describe your time with JGC?
Fun, challenging and worthwhile!

Richard James, Director

What work achievement are you most proud of from the past four years with JGC?
Surviving to year four is a real achievement in itself, but I think getting my first by-line on an article was a standout moment for me and one that gave me the confidence to trust my ideas – and keep writing!
 
What challenges have you overcome on your journey?
A constant challenge is getting people to loosen their grip and let us take the wheel when it comes to their communications, especially with small charities. It still surprises me how often we are approached for help by people who actually aren’t really ready, willing or able to accept it.
 
How has your communications support benefitted your clients?
There are countless examples of great coverage from the past four years, both for commercial clients and the feelgood charity ones. Yet I think probably the biggest impact we’ve had on clients is getting them to think more openly about the potential for press and public relations to benefit their business in more ways than simply driving traffic to their website.
I am a firm believer that a good story told well means more to people than clicks or impressions, it can just take time for them to realise that.
 
Is there anything you would do differently if you had the chance to do it again?
I think we’ve learnt from every experience along the way, but given the chance I would have us place more value on our services from the get-go. For too long we didn’t ‘own’ what we have to offer and we were only doing ourselves a disservice.
 
What three words would you use to describe your time with JGC?
Engaging, challenging, rewarding
 
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